Return Window
You can request a return or replacement within 7 days of delivery if the product is damaged, defective, wrong, or missing parts.
LOOKMELA • INDIA
Refund Policy
Please read our refund, return, replacement, and cancellation policy before placing an order.
Refund Summary
Last Updated: May 2026
7 Days Return Window
Damaged/Wrong Item Support
5–7 Working Days Refund
Easy support for genuine issues.
At Lookmela, customer satisfaction is important to us. This policy explains when a return, replacement, cancellation, or refund may be accepted.
Damaged or Wrong Product
If you receive a damaged or wrong item, please contact us with order details, photos, and unboxing proof if available.
Non-Returnable Items
Used, damaged after delivery, missing original packaging, or hygiene-sensitive products may not be eligible for return.
Refund Process
Once your return is approved and inspected, the refund will be processed to your original payment method.
Refund Timeline
Refunds may take 5–7 working days to reflect in your bank account after approval.
Order Cancellation
Orders can be cancelled before shipping. Once shipped, cancellation may not be possible.
Need Refund Help?
For return, replacement, or refund requests, contact our support team with your order ID.
Email: support@lookmela.com
Phone: +91-XXXXXXXXXX
Address: New Delhi, Delhi, India